How can we help?

For login, subscriptions, video creation and privacy requests, contact Nanjing Heyback Technology Co., Ltd. at zhuxuanyu0922@gmail.com.

Include your App version and a description of the issue. Do not send passwords, sign-in codes or payment-card information.

Subscriptions

Use Profile → Membership → Restore purchases to restore an existing subscription. Manage or cancel billing at Apple subscriptions or Google Play subscriptions, depending on where you subscribed.

Delete your account

In AI Talking Pet, open Profile → Delete account & data and confirm the request. You can also email zhuxuanyu0922@gmail.com from your account email with the subject “AI Talking Pet Account Deletion”. Include the account email or user ID, but never your password. We may verify account ownership before processing. Account deletion removes personal account details, uploaded media and creations from active application storage and disables sessions. It does not cancel your subscription. Subscription and transaction records, including the RevenueCat customer record, are retained for accounting, fraud prevention and payment disputes for as long as those purposes and applicable legal obligations require. Provider-side erasure and backup removal may take additional processing; contact us for the status and applicable retention period of your request.

Delete selected data without deleting your account

You can delete individual creations in the app. For other data requests, email zhuxuanyu0922@gmail.com from your account email with the subject “AI Talking Pet Data Deletion” and identify the photos, videos, uploads or other data you want deleted. We will verify ownership and explain any records we must retain. Copies saved to your device or shared elsewhere must be removed separately.